Terms of Service
These Terms of Service (“Terms”) are a binding agreement between WingGrow Technologies (“WingGrow”) and the entity or person using our services (“Customer,” “you”). By accessing or using the Services, you agree to these Terms.
1. The Services
WingGrow provides an AI operating system for insurance agencies, including voice AI, omnichannel inbox, smart claims intake, knowledge base, CRM, renewals automation, and related tools. We may update the Services as long as we do not materially decrease their core functionality during a paid term.
2. Accounts and Eligibility
You must be at least 18 years old and authorized to bind your organization. You are responsible for all activity under your workspace and for maintaining the confidentiality of credentials. Notify us promptly of any unauthorized access.
3. Subscriptions, Fees, and Taxes
Fees are billed in advance per the order form or plan you select. All fees are non-refundable except where required by law. You are responsible for applicable taxes. We may change pricing with at least 30 days’ notice taking effect at the next renewal.
4. Acceptable Use
You will not:
- use the Services to violate law or the rights of others;
- send unsolicited communications or impersonate any person or entity;
- reverse engineer, scrape, or attempt to access the Services in an unauthorized manner;
- use the Services to build a competing product or to train foundation models;
- upload content you do not have the right to process.
5. Customer Content and AI Output
You retain ownership of customer content. You grant WingGrow a limited license to process it to provide the Services. AI-generated output is provided on an as-is basis and may be inaccurate; you are responsible for reviewing output before relying on it for regulated decisions.
6. Confidentiality
Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under these Terms. This does not apply to information that is public, independently developed, or lawfully obtained from a third party.
7. Warranties and Disclaimers
We will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and we disclaim all other warranties to the fullest extent permitted by law, including merchantability, fitness for a particular purpose, and non-infringement.
8. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages. Each party’s total liability under these Terms will not exceed the fees paid by Customer to WingGrow in the 12 months preceding the claim.
9. Indemnification
We will defend you against third-party claims that the Services infringe intellectual property rights, subject to customary carve-outs. You will defend us against claims arising from your customer content or misuse of the Services.
10. Term and Termination
Subscriptions auto-renew unless cancelled before the end of the current term. Either party may terminate for material breach not cured within 30 days. Upon termination, your access ends and your customer content will be exported or deleted per the Privacy Policy.
11. Governing Law
These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-laws rules. Exclusive jurisdiction lies with the state and federal courts located in Wilmington, Delaware.
12. Changes
We may update these Terms from time to time. Material changes will be notified at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Contact
Questions about these Terms: legal@wingrow.io.