Every channel. One inbox. Zero missed messages.
WhatsApp, Telegram, Gmail, Facebook, and web chat in one conversation view. Every inbound message auto-classified, sentiment-routed, and merged into a single customer timeline.
Connect everything your customers already use.
Sentiment-based routing in under a second
Negative sentiment + complaint category routes straight to a senior agent. Positive renewal intent goes to the producer. You define the rules; the engine executes in real time.
One timeline per customer, every channel merged
A morning email and an afternoon WhatsApp message land on the same record. Past policies, claim history, payment status, and prior conversations all visible while the agent replies.
Per-channel templates with variable interpolation
WhatsApp template approvals are handled inside the app. Variables for name, policy, premium, due date, last payment. Templates respect opt-in and quiet hours on bulk sends.
Drafts, classification, and follow-up flagging
Claude Opus 4.6 drafts every reply. The classifier tags each inbound message in 12 categories. Smart follow-up detection flags missing fields before the agent sends.
Inbox questions, answered.
Which channels are supported on day one?+
WhatsApp Business, Telegram, Gmail, Facebook Messenger, and web chat. SIP voice integrates through Voice AI on the same record.
How does the auto-classifier work?+
Every inbound message runs through Claude Opus 4.6, which tags it into one of 12 categories with a confidence score. Categories include inquiry, renewal, payment, claim, complaint, spam, and more. You can override or add categories.
Can we route by sentiment?+
Yes. Negative sentiment + complaint category routes straight to a senior agent, with an alert. Positive renewal intent routes to the producer for quick close.
Does it merge conversations across channels?+
Yes. A customer who emails in the morning and messages on WhatsApp in the afternoon shows up as a single timeline tied to one CRM record.
What about templates and bulk sends?+
Templates per channel with variable interpolation. WhatsApp template approvals are handled inside the app. Bulk sends honor opt-in and quiet hours.